Privacy Policy — zk567

This Privacy Policy ("Policy") describes how zk567 ("Operator", "we", "us" or "our"), operating the website at https://zk567.cam ("Platform"), collects, uses, stores, shares and protects personal information relating to users of the Platform ("User", "you" or "your").

By accessing or using the Platform, you acknowledge that you have read and understood this Policy and that you consent to the collection and processing of your personal data as described herein. If you do not agree with this Policy, you must cease using the Platform immediately.

This Policy should be read alongside our Terms & Conditions and our Responsible Gambling Policy, which together form the full legal framework governing your use of zk567.

In this Policy, the following terms carry the meanings set out below:

We collect the following categories of Personal Data in connection with the operation of the Platform:

We do not intentionally collect sensitive categories of data such as health information, political opinions or religious beliefs unless directly relevant to a responsible gambling assessment requested by the User.

Personal Data is collected through the following mechanisms:

• 4.1 Registration: Data provided directly by you when creating an Account on the Platform.
• 4.2 Account Activity: Data generated automatically as you use the Platform — placing bets, playing games, adjusting account settings or contacting support.
• 4.3 KYC Submission: Documents and information you submit in response to identity verification requests.
• 4.4 Payment Transactions: Data associated with deposit and withdrawal operations, including references to payment rails (such as bank transfers or mobile wallets). Note that we reference familiar Pakistani payment methods as context only — we do not store sensitive payment credentials beyond what is strictly necessary for transaction processing.
• 4.5 Technical Tracking: Automatically collected technical data via cookies, server logs and analytics tools when you access the Platform.
• 4.6 Communications: Data contained in messages you send to our support team, including the content of queries and any attachments.

We process your Personal Data for the following purposes:

• 5.1 Account Management: Creating, maintaining and administering your Account, including authentication, settings management and account closure.
• 5.2 Service Delivery: Enabling you to access Platform features including sports betting, casino games, live dealer tables and other gambling services.
• 5.3 Financial Processing: Processing deposit and withdrawal transactions, maintaining financial records and reconciling account balances.
• 5.4 Identity Verification (KYC): Verifying your identity, age and eligibility to use the Platform in compliance with applicable anti-money laundering and responsible gambling obligations.
• 5.5 Responsible Gambling: Monitoring account activity to identify indicators of problem gambling, applying limits set by the User and administering self-exclusion requests.
• 5.6 Security & Fraud Prevention: Detecting, investigating and preventing fraudulent activity, unauthorised account access and prohibited conduct as defined in our Terms & Conditions.
• 5.7 Legal Compliance: Meeting our obligations under applicable law, responding to lawful regulatory requests and maintaining records required for audit purposes.
• 5.8 Customer Support: Responding to your enquiries, processing complaints and providing assistance in English and Urdu.
• 5.9 Platform Improvement: Analysing aggregated, anonymised usage patterns to improve Platform performance, interface design and service quality.
• 5.10 Marketing Communications: Where you have given explicit consent, sending you relevant promotional offers and platform updates. You may withdraw this consent at any time by contacting support.

Where applicable data protection law requires us to identify a legal basis for processing Personal Data, we rely on the following grounds:

• 6.1 Contractual Necessity: Processing necessary for the performance of our contract with you — including account management, service delivery, payment processing and KYC verification.
• 6.2 Legal Obligation: Processing required to comply with applicable laws, including anti-money laundering regulations, responsible gambling obligations and lawful data requests from regulatory authorities.
• 6.3 Legitimate Interests: Processing for fraud detection, security monitoring and Platform improvement, where our legitimate interests do not override your fundamental rights and freedoms.
• 6.4 Consent: Processing for marketing communications and optional analytics cookies, where we have obtained your prior explicit consent. Consent may be withdrawn at any time without affecting the lawfulness of processing prior to withdrawal.

7.1 We do not sell, rent or otherwise trade your Personal Data to third parties for their own commercial or marketing purposes.

7.2 We may share your Personal Data with the following categories of third parties only to the extent necessary and for the purposes described in this Policy:

• Service Providers: Technology providers, payment processing platforms, identity verification services, cloud hosting providers and customer support platforms who process data on our behalf under contractual data processing agreements.
• KYC and Anti-Fraud Partners: Third-party identity verification and fraud detection services used to meet our compliance obligations.
• Regulatory & Legal Authorities: Governmental bodies, regulators, law enforcement agencies or courts where we are legally required to disclose information or where disclosure is necessary to protect the rights, property or safety of the Operator, Users or others.
• Business Successors: In the event of a merger, acquisition or sale of all or part of the Operator's business assets, Personal Data may be transferred as part of that transaction, subject to equivalent privacy protections.

8.1 We retain Personal Data only for as long as necessary for the purposes for which it was collected and to meet our legal, regulatory and business obligations.

8.2 Account data and transactional records are generally retained for a minimum period following account closure, as required by applicable anti-money laundering regulations and record-keeping obligations. The specific retention period depends on the nature of the data and the applicable regulatory requirement.

8.3 KYC documents are retained for the period required by applicable law from the date of account closure or the date of the last transaction, whichever is later.

8.4 Technical and analytics data may be retained in aggregated, anonymised form for longer periods for the purpose of Platform improvement without any ability to identify individual Users.

8.5 Where you submit a deletion request under Clause 11 (User Rights), we will delete or anonymise your Personal Data to the extent permitted by law. We may be required to retain certain data categories for a mandatory minimum period regardless of your request.

9.1 We implement technical and organisational security measures designed to protect Personal Data against unauthorised access, accidental loss, destruction or disclosure. These measures include, but are not limited to:

• SSL/TLS encryption for all data transmitted between your device and the Platform;
• Encrypted storage of sensitive data including passwords (stored as irreversible hashes) and identity documents;
• Role-based access controls restricting internal access to Personal Data on a strict need-to-know basis;
• Regular security assessments and monitoring of Platform systems;
• Two-factor authentication availability for User accounts.

9.2 No method of electronic transmission or storage is completely secure. While we apply commercially reasonable security practices, we cannot guarantee absolute security of data transmitted over the Internet. You are responsible for maintaining the confidentiality of your account credentials.

9.3 In the event of a data security breach that is likely to result in a risk to your rights and freedoms, we will take appropriate steps in accordance with applicable notification requirements and will inform affected Users as required by law.

The Platform uses cookies and similar technologies to operate core functions, enhance your experience and — where consented — to understand how the Platform is used. The following categories of cookies may be used:

10.1 Most browsers allow you to control cookies through their settings. You may delete existing cookies and set your browser to prevent new cookies from being placed. Please note that disabling certain cookies may affect your ability to use specific features of the Platform.

Subject to applicable data protection law and any overriding legal obligations, you may have the following rights in respect of your Personal Data:

To exercise any of these rights, please contact us at the details provided in Clause 16. We will respond to verifiable data subject requests within a reasonable timeframe. We may need to verify your identity before processing a rights request. Some requests may be subject to restrictions under applicable law — we will communicate clearly if this is the case.

12.1 The Platform operates internationally and your Personal Data may be transferred to, processed and stored in countries outside your country of residence, including countries that may not have data protection laws equivalent to those in your home jurisdiction.

12.2 Where we transfer Personal Data internationally, we take steps to ensure that appropriate safeguards are in place — such as contractual protections or transfers to jurisdictions recognised as providing an adequate level of data protection — to ensure that your data receives a standard of protection consistent with this Policy.

12.3 For Users located in Pakistan, please be aware that Pakistani data protection law is continuing to develop. By using the Platform, you consent to your data being transferred outside Pakistan as described in this Policy.

13.1 The Platform is strictly for adults aged 18 years and over — or the higher minimum age required by the operator's licence jurisdiction or applicable local law. We do not knowingly collect Personal Data from individuals below the applicable minimum age.

13.2 If we become aware that Personal Data has been collected from a minor in violation of this restriction, we will take prompt steps to delete that data and close the associated Account. If you believe that a minor has registered on the Platform, please contact us immediately at the details in Clause 16.

14.1 The Platform may reference or integrate with third-party services — such as payment processors or identity verification providers — in the course of delivering our services to you. These third parties operate under their own privacy policies and data handling practices.

14.2 We are not responsible for the privacy practices of third-party providers. We encourage you to review the privacy policies of any third party whose services you interact with in connection with using zk567.

14.3 References to payment services familiar to Pakistani users — such as Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank or Bank Alfalah — are cited as contextual references only. They do not imply that these providers endorse gambling or have a data-sharing relationship with zk567 beyond what is necessary to process a specific transaction.

15.1 We reserve the right to amend this Privacy Policy at any time. Where material changes are made, we will endeavour to provide reasonable prior notice via the Platform or by email to your registered address before the changes take effect.

15.2 The effective date displayed at the top of this page will be updated each time this Policy is revised. Your continued use of the Platform following the effective date of any amendment constitutes your acceptance of the updated Policy.

15.3 We recommend reviewing this Policy periodically to stay informed of how we handle your Personal Data. The current version is always the version accessible at https://zk567.cam/privacy-policy.

For any questions, requests or complaints regarding this Privacy Policy or the handling of your Personal Data, please contact the zk567 data support team using the details below. We are committed to responding to all privacy-related enquiries in a timely and transparent manner.